Legal
MAP Pricing (Wholesale)
USA Pricing, MAP, Advertising, And Master Sales Channel Policy
Effective April 1st 2024
SoftStartUSA Minimum Advertised Pricing Policy (MAP Policy)
SoftStartUSA (SSUSA) products are covered by this Minimum Advertised Pricing Policy.
The products listed in the “MAP pricing and covered products” table in the back of this document are covered by this MAP Policy and are collectively referred to in this MAP Policy as “SSUSA MAP Products.”
The minimum advertised price (“MAP”) for each SSUSA MAP Product is as set forth opposite such SSUSA MAP Product in the “MAP pricing and covered products” table in the back of this document (“Internet & Web Advertising and Marketing Prices”). This policy applies to all customers of NetworkRV LLC (“SSUSA”) that purchase SSUSA MAP Products from SSUSA in The USA and sell such SSUSA MAP Products online and/or in brick and mortar locations, who are collectively referred to in this policy as “Retailers.”
Elements of this policy:
1. Definition of “Advertisement:” The terms “Advertise,” “Advertised,” and “Advertisement” mean a public announcement affirmatively promoting an SSUSA MAP Product for sale, whether such public announcement includes (but is not limited to) an internet website, social media platform, general discussion board, blog, or internet auction site; in a catalog, newspaper, or other type of circulated printed media; on the radio or television; a fax; a text message; a retail point-of-sale display; or any other public forum or communication method
2. Consequences of Violation:
a. First offense: If a Retailer chooses to Advertise an SSUSA MAP Product at a price lower than the individual product MAP for that SSUSA MAP Product (an “Affected Product”), or otherwise violates any of the policies included in this Master Policy, SSUSA reserves the unilateral right to discontinue sales to the Retailer of all products in the same category as the Affected Product (as shown in the “MAP pricing and covered products” table in the back of this document), until SSUSA has determined in its sole discretion that the Retailer is no longer in violation. Authorized Rebates and promotions are exempt from this MAP Policy.
b. Second offense: After the initial offense, if a Retailer chooses to Advertise an SSUSA MAP Product at a price lower than the individual product MAP for that SSUSA MAP Product, or otherwise violates any of the policies included in this MAP Policy or any related policy in this Master Policy, SSUSA reserves the right to discontinue sales to the Retailer of all products in the same category immediately for a period of no less than six (6) consecutive months.
c. Repeat offenders: Should more than two violations occur in any consecutive six-month (6) period, SSUSA reserves the right to immediately discontinue sales to the Retailer of all products in the same category for a period no less than twelve (12) consecutive months. SSUSA reserves the right and sole discretion to terminate any Retailer who repeatedly violates this MAP Policy and the related policies contained in this Master Policy.
3. Retailers should not Advertise SSUSA MAP Products at prices below MAP prices. Retailers will not imply through Advertisements that prices below MAP prices are available for SSUSA MAP Products. Retailers will not imply through Advertisements that prices below MAP prices are available at checkout, in the “shopping cart,” or at the point of purchase. These MAP prices are not the minimum selling prices, and providers are free to sell these products at pricing they choose, they just cannot advertise those lower than MAP prices.
4. This MAP Policy has been adopted unilaterally by SSUSA, and SSUSA reserves the right to modify or rescind this MAP Policy at any time at SSUSA’s sole discretion. SSUSA neither asks for, nor will SSUSA accept, any assurance from any Retailer that such Retailer will comply with this MAP Policy. This MAP Policy does not constitute an agreement between SSUSA and any Retailer. No Retailer will have any right, contractual or otherwise, to enforce this MAP Policy against any other Retailer or against SSUSA.
5. SSUSAs sales, marketing, and customer service personnel have no authority to modify or grant exceptions to this MAP Policy. They are not permitted to discuss with Retailers the enforcement of this MAP Policy, including the discontinuance of sales of any Affected Product to any Retailer. All questions with respect to this policy and its enforcement must be directed to:
support@softstartusa.com
6. SSUSA advertising policy : This advertising policy applies to all product advertising conducted by the Retailer. SSUSA reserves the right to take appropriate steps in the event of noncompliance with any of these policies, up to and including the termination of the Retailer’s account.
7. Access and disclosure: Retailers must provide a list to SSUSA of any and all of their current or proposed websites that reference or sell SSUSA products. Retailers must provide SSUSA with any necessary passwords usernames, or other methods to gain access to these websites
8. Definition of “Advertisement:” The terms “Advertise,” “Advertised,” and “Advertisement” mean a public announcement affirmatively promoting an SSUSA MAP Product for sale, whether such public announcement includes (but is not limited to) an internet website, social media platform, general discussion board, blog, or internet auction site; in a catalog, newspaper, or other type of circulated printed media; on the radio or television; a fax; a text message; a retail point-of-sale display; or any other public forum or communication method.
9. Sell new products only: Retailers must sell new SSUSA products in original packaging. Retailers cannot change, re-label, adulterate, or misbrand SSUSA products. SSUSA products cannot be sold or labeled as “used,” “open box,” or any other similar descriptors.
10. Proper trademark usage: In order to protect SSUSAs trademarks, all product names must be reproduced exactly as they appear on our website or in SSUSAs’ published product or marketing literature.
11. Reference to this Master Policy is prohibited: Advertisements may not directly or indirectly indicate that prices and advertisements are subject to a pricing and advertising policy.
12. Approved marketing materials: Retailers may use only those images, graphics, and videos that are provided by SSUSA or those that have been specifically authorized in writing by SSUSA and Retailers may not issue press releases or make any public statements that include the SSUSA name, or otherwise reference their relationship with any part of SSUSA, without first obtaining written authorization from SSUSA.
13. Full legal name: A Retailer must display its full legal name and the address of its main office location in a manner that is readily accessible to all visitors to any and all of the Retailer’s website(s).
14. Separate entity: The Retailer must state clearly on all websites that the products and services provided by the Retailer are provided solely by the Retailer and are independent from SSUSA. No SSUSA advertising, merchandising, or other materials may be used to sell other brands without expressed written permission from SSUSA..
15. Untrue statements and claims: No untrue or misleading statements or claims may be made, such as (but not limited to):
• “Largest SoftStart dealer in USA”
• “Hundreds of units in stock”
• “Only company that services, supports SoftStartUSA’s products”
16 . Social media/discussion boards: Any advertising or other postings on any social networking sites or boards must be in compliance with this Master Policy.
17. Search engines: Retailers may provide product and price data on SSUSA products to search engines for inclusion in search results or shopping comparisons, provided that such information reflects pricing at or above MAP pricing and is otherwise in compliance with this Master Policy.
18. Bundling: Product bundle advertisements. MAP Products sold in product bundles may not be advertised at a discount unless the combined price of the product bundle is equal to or greater than the sum of the MAP prices for each individual SSUSA product. For example, if one SSUSA MAP Product with a MAP price of $349.00, and a different SoftStarter by SSUSA MAP Product with a MAP price of $399.00 are sold together the total Advertised price of the bundle should be $748.00 ($349.00 + $399.00, respectively).
19. Third-party websites: All Retailers are NOT permitted to advertise SSUSAs on third-party websites such as Amazon.com. Retailers are allowed to advertise on their own websites. Such advertisements must comply with the applicable rules and regulations of a third-party website, including any prohibitions relating to the offer and sale of SoftStartUSA products that include both MAP and non-MAP products (or non-SSUSA products) must include separate Advertised product pricing for each product component included in the bundle, and MAP products must have an Advertised price within the MAP guidelines. Additionally, SSUSA products must not be bundled with other brands without the expressed written permission of the MAP Policy administrator. SSUSA reserves the right to seek the immediate delisting of SSUSA products from such third-party websites in the event of a violation. Advertising on any third-party auction sites is expressly forbidden by this Advertising policy. Any Retailer determined to have offered or sold product to any party that offers or sells SSUSA products online via a site which prohibits the offer or sale (or an auction site will be subject to the same consequences outlined in Section 3 of the MAP Policy.
20. Customer service capabilities: Retailers must state clearly their service policy on their website(s), including their policies for handling warranties and returns. Retailers must post on their websites at least one customer service telephone number that is staffed by personnel during normal local business hours. Retailers must provide SSUSA with a current street address of any/all customer service and shipping facilities.
21. New product/marketing initiative launch dates: New product launch dates/times, events, and other key product and marketing updates will be communicated by SSUSA on an ongoing basis. When applicable, launch dates and times will be clearly communicated by SSUSAs as to when this information can be communicated online or in-store to consumers. Retailers may not communicate in any manner, including through any Advertisement, any information to consumers regarding new product launch dates/times, events, or other key product and marketing updates prior to a specific launch date and time provided by SSUSA. It is the responsibility of the Retailer to confirm the dates and times on which information can be released to consumers. A violation of this section 18 will result in an immediate suspension of sales of the relevant new product for a minimum of six (6) months.
22. Rebates/coupons: Retailers may not include individual or multiple SSUSA products in any Advertised promotion (such as a discount or rebate on all purchases), unless the gross Advertised prices of the SSUSA products are at or above the individual MAP pricing for such products.
23. The Amazon Transparency program is in effect. If authorized, you will be required to place labels on each SoftStartUSA Product box that is for sale on Amazon USA. If you attempt to ship product to Amazon without these labels, Amazon will return the product to you. NOTE: We do NOT offer Transparency labels without you specifically requesting them. Currently Amazon is off limits to all Retailers and Resellers. Consider this your only notification.
MAP Pricing
SoftStartRV MAP Price: $299.USD USD
SoftStartUp MAP Price $595.00 USD
SoftStartHome 6T MAP Price $395.00 USD
SoftStartHome 3T MAP Price $349.00 USD
SoftStartMarine MAP Price $395.00 USD
Prices on our Company website(s) and quoted to customers may change at any time without notice for any reason including unforeseen cost increases of imported products and raw materials, currency fluctuations and the discontinuation of price incentive programs. If you have ordered but not yet paid for a product, we guarantee the price for one month after delivery.
Risk of Loss
NetworkRV LLC., DBA SoftStartUSA (“Company”) assumes the risk of loss for the goods shipped until picked up by the carrier selected by Purchaser.
Once goods leave the offices of Company, the risk of loss shifts to Purchaser because title to the goods passes to Purchaser at that time.
This means that lost packages are the responsibility of the Purchaser and/or its carrier.
Shipping information is forwarded to the Purchaser with confirmation of carrier package pickup and may be used to track shipments directly on carrier websites.
California Proposition 65 Warning
WARNING This product can expose you to chemicals including lead, which is known by the State of California to cause cancer, birth defects or other reproductive harm. Exposure to lead during pregnancy can affect brain development and cause learning and behavior problems for the child. Exposure to lead can harm the reproductive system of men and women. Exposure to lead and lead compounds may increase cancer risk. The wires of this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Wash hands after handling. For more information go to www.P65Warnings.ca.gov.
WARNING This product is adapted for use with portable generators powered by natural gas, propane or gasoline. Operating generators can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. Exposure to carbon monoxide during pregnancy can affect the baby’s brain development and cause loss of pregnancy. When generators are not properly ventilated, they produce carbon monoxide gas which can cause death in higher concentrations. To minimize exposure, avoid breathing exhaust and operate your generator in a well-ventilated area and wear gloves or wash your hands frequently when servicing your generator. For more information go to
www.P65Warnings.ca.gov.