SSUP FAQ


Frequently Asked Questions

Got questions? We’ve got answers!

What is the SoftStartUp™ soft starter and how does it work?

A:The SoftStartUp is an electrical soft start device that helps to reduce the amount of power your appliances need when they start up. It’s especially good for things like air conditioners, refrigerators and microwaves that use a lot of power at startup.

How do I know if I need a SoftStartUp for my RV?

A:If you’ve had issues with your A/C starting up, or other appliances shutting off when the A/C kicks in, then a SoftStartUp could be a big help. It smooths out the power demand so everything runs better together.

How quickly will I notice the benefits of installing a SoftStartUp?

A:You should notice the benefits immediately after installation. When you start an appliance, there should be no more dimming lights or tripped breakers, showing that the SoftStartUp is doing its job right from the get-go.

How do I know if the SoftStartUp is working correctly?

A:Look at the LED indicators on your SoftStartUp unit after installation. Two steady green lights indicate a 50-amp service is being used, and a single green light indicates that a 30-amp source is being used. Also, you should notice a smoother start when turning on high-demand appliances, with no flickering lights or tripped breakers, indicating that the inrush current has been effectively managed.

What should I do if my SoftStartUp is not showing any LED indicators after installation?

A:If the LEDs are not lighting up, first check all connections to make sure they’re secure and correct. Also, verify that the campground power supply is functioning properly. If everything seems in order but the unit still isn’t working, contact our customer service for further assistance.

Will the SoftStartUp reduce the power consumption of my RV appliances?

A:The SoftStartUp does not decrease the power used by your appliances during normal operation, which is actually beneficial. Each appliance has a specific running current necessary for proper function. The SoftStartUp specifically addresses the surge of power needed at startup, reducing its impact to ensure seamless operation of your devices on the same electrical circuit.

What air conditioning start-up issues does a SoftStartUp™ RV soft starter solve for RV enthusiasts?

A:SoftStartUp effectively smooths-out power fluctuations, ensuring your RV’s air conditioner starts seamlessly without overloading your generator or campground power source and causing it to shut off.

When I am off-grid using a generator, why should I consider adding a SoftStartUp into my RV's electrical system?

A:With SoftStartUp connected to your generator, you can start your air conditioner effortlessly and also run many additional appliances without the need for a more powerful, more expensive and more cumbersome generator.

In what way does SoftStartUp improve the operation of my RV's appliances?

A:SoftStartUp ensures that your appliances use only the necessary amount of power during their initial startup.

Will SoftStartUp eliminate the loud noise when my air conditioner starts?

A:No, but our SoftStartRV™ A/C soft starter is the solution for reducing startup noise.

What electrical specifications does SoftStartUp require?

A:It is compatible with 110 volts and 220 volts AC power sources.

Can SoftStartUp let me run two air conditioners on a single 30-amp service?

A:Yes! With SoftStartUp, you can start and run both air conditioning units without exceeding the capacity of your 30-amp hookup.

Can I run my RV's air conditioner using a Honda EU2200i generator with a SoftStartUp installed?

A:Yes, pairing SoftStartUp with a Honda EU2200i generator is sufficient to power even the most robust RV air conditioner.

Is SoftStartUp necessary if I own a substantial generator or am connecting two generators together?

A:Absolutely. SoftStartUp prevents your air conditioner from causing electrical spikes that could disrupt even large-scale generators.

Will it work with a generator in eco mode?

A:No. Do not operate your generator in ECO mode with SoftStartUp because eco mode won’t allow you to start 2 A/Cs.

What is the procedure for installing SoftStartUp onto my rooftop air conditioner?

A:One of the best features of a SoftStartUp is that you DON’T have to install it on your rooftop A/C unit. Just plug it in to the campground power pedestal or your generator, plug your RV into the SoftStartUp, and it will reduce your A/C startup inrush AT THE PLUG. No climbing up on the roof and no complex wiring required!

Is it possible to connect it to either a campground power supply or a generator?

A:Yes, SoftStartUp connects to both power sources.

How much additional load can my generator support when using SoftStartUp with my air conditioner?

A:SoftStartUp allows for extra electrical devices up to the remaining amp capacity after accounting for your air conditioner’s running power draw.

If my RV has a 30-amp power center and I am parked at a 30-amp-only power pedestal, can I use the 50-amp-rated SoftStartUp soft starter?

A:Yes. Plug the free 30-to-50-amp adapter into the 30-amp receptacle of the power pedestal. Then plug the SoftStartUp device into the other end of the free adapter. After the SoftStartUp LEDs light up to indicate available power, plug YOUR 50-to-30-amp dogbone adapter (which you probably already own) into the female connector of the SoftStartUp device to deliver power to the RV’s 30-amp power cable. (Some campgrounds have restrictions on using power adapters, so be sure to check ahead of your arrival).

Where should I install a surge protector in relation to the SoftStartUp unit?

A:Always connect your surge protector directly to the campground’s power supply pedestal first. This arrangement ensures all your electrical equipment, including the SoftStartUp unit, is safeguarded against any potential electrical issues originating from the source.

Do I need any special tools to install the SoftStartUp?

A:No special tools are required to install a SoftStartUp. It plugs directly into a 50-amp outlet, and it can also be used with a 30-amp outlet when connected to a 30-amp adapter cord. However, always read the installation guide to make sure it is connected between the power source and the RV in the proper sequence. NOTE: If the RV has a built-in EMS surge protector and is powered with a generator, you may need to install the generator’s bonding plug. See the generator instructions.

Does the SoftStartUp assist in reducing startup inrush current for appliances other than RV air conditioners?

A:Yes, the SoftStartUp is not limited to air conditioners; it effectively reduces the inrush current during startup for several other high-demand appliances within your RV, such as refrigerators, freezers, microwaves, and even laser printers.

Is there an advantage to using a SoftStartUp if I have an existing soft starter on my RV air conditioner?

A:Yes. When used alongside an already-installed SoftStartRV device on your RV’s A/C system, the SoftStartUp provides additional benefits. It further lessens the initial power demands of your air conditioning unit upon startup, as well as those of other appliances not linked to the A/C. This synergy allows you to operate multiple devices simultaneously more reliably without the worry of tripping breakers due to high startup power demands.

Will SoftStartUp work with my RV refrigerator?

A:Yes, it is compatible with RV refrigeration systems as well.

Does SoftStartUp work with heat pumps?

A:Yes, it works effectively with heat pumps on both heating and cooling modes.

Does a SoftStartUp soft starter enable my RV appliances to run on less power than they normally do?

A:No, and in reality, that is a good thing. It’s important to understand that the SoftStartUpdoes nothave any effect on thesteady-state running currentof a rooftop air conditioner or any other appliance. That is the power that each device is required to use to operate correctly. The SoftStartUpaffects only the “startup” powerby smoothing it out so as not to interrupt the performance of other appliances and devices that are connected to the same electrical circuit.

With a SoftStartUp unit, will a 2350-watt generator support an air conditioner with a 15k BTU rating?

A:Yes, this is confirmed by Mike Sokol, our RV electrical expert also known as Mr. RV Electricity.

Can I move my SoftStartUp from one RV to another?

A:Yes, you can. The SoftStartUp is portable and can be moved between RVs. Just make sure to safely disconnect it from one vehicle before moving it to another, and follow the proper installation process each time to ensure optimal function.

Can I use SoftStartUp with solar-powered electrical systems?

A:Yes, SoftStartUp can integrate with solar-powered systems that include an inverter. It will manage the inrush current for appliances just as it does with shore or generator power. Be sure that your solar system has enough capacity to handle the demands of your appliances, even with the aid of SoftStartUp.

How does SoftStartUp handle generator power as compared to shore power?

SoftStartUp works well with both generator and shore power. It manages the startup current no matter the source. When using a generator, just be sure the generator can handle the total power needs of your RV, including the initial A/C surge that SoftStartUp will help to minimize.

Does SoftStartUp work with all types of RV air conditioners?

A:Most of the time, yes. SoftStartUp is made to work with a wide range of RV air conditioners whether they are rooftop units or indoor/portable models.

Can I use SoftStartUp with my home appliances?

A:SoftStartUp is mainly for RVs, but it can also be useful when using a 30 to 50-amp backup generator during a home power emergency. If you have home appliances that need a lot of power to start up, it could help with those. Just make sure it’s compatible before you try it.

Can the SoftStartUp be used in a marine environment?

A:Certainly! The SoftStartUp will handle harsh environments, including those found in marine applications. It’s built to resist moisture and salt air, ensuring reliable performance whether you’re docked at a marina or out on the open water. Just ensure it’s installed according to the instructions for optimal protection.

What does "weather-resistant" mean?

A:SoftStartUp is built to withstand adverse weather conditions, but it should not be submerged in water.

Can a SoftStartUp make my air conditioner last longer?

A:Yes it can. By reducing the big surge of power when your A/C starts, SoftStartUp helps avoid wear and tear on your air conditioner, which can make it last longer.

Can SoftStartUp save me money on my electric bill?

A:While SoftStartUp doesn’t directly lower your regular electric bill, it can help prevent problems that might cost you money, like damage to your A/C or other appliances because they started up too hard.

Can I use the SoftStartUp soft starter with my 30-amp RV at a campground that only offers 30-amp connections?

A:Absolutely! To make it work, first connect the provided 30-to-50-amp adapter to the campground’s 30-amp outlet. You can then plug your SoftStartUp device into this adapter. Once you see the LEDs on the SoftStartUp indicate power is present, use your own 50-to-30-amp “dogbone” adapter to connect the SoftStartUp to your RV’s 30-amp power cord.

Are there special considerations for using SoftStartUp in extremely hot or cold weather?

A:The SoftStartUp is designed to operate in a wide range of temperatures. However, extreme conditions can affect any electronic device. In very hot weather, try to keep it out of direct sunlight. In cold conditions, ensure that the unit is protected from freezing water which could damage the internal components.

Does altitude affect the performance of a SoftStartUp?

A:The SoftStartUp performs well at various altitudes. However, keep in mind that appliances themselves might operate differently at high altitudes, so always check your appliance manuals for any specific altitude considerations.

What happens if there's a power surge from the campground?

A:If you have a surge protector installed before the SoftStartUp, it will protect your SoftStartUp and other appliances from sudden spikes in electricity from the campground.

Will SoftStartUp work during brownouts or low voltage situations?

A:While the SoftStartUp is not a voltage regulator, it will still manage the startup current effectively under most conditions. In case of a brownout or consistently low voltage, however, it’s important to monitor your appliances, as these conditions can be harmful to appliances over time.

What maintenance does the SoftStartUp require?

A:The SoftStartUp is virtually maintenance-free. However, it’s wise to periodically check the connections for any signs of wear or corrosion, especially if you’re frequently in damp environments. Keeping the unit clean from dust and debris will also help maintain its longevity and ensure consistent performance.

What steps should I take if my SoftStartUp is not operating as expected?

A:Verify that all connections are secure, especially when plugged into a campground power supply. If it’s connected to a generator, make sure that the generator’s voltage regulator is functioning properly.

Who do I contact for help?

A:Visit SoftstartUp.com/supportfor comprehensive support and guidance.

Is there a warranty or satisfaction guarantee with the SoftStartUp?

A:Yes, we stand behind our product with a 90-day “Love It or Return It” satisfaction guarantee and a limited 1-year warranty. If you encounter any issues with the SoftStartUp within the warranty period, we’ll provide support to resolve the matter. Our goal is to ensure you’re completely satisfied with your purchase and experience the full benefits of smoother appliance startups in your RV.

I know we can adapt from 50A to 30A, but can a customer adapt further to 15A/20A and still benefit with the SoftStartUp unit?

A:Yes, if they want to run a single air conditioner on a 20-amp home outlet, SoftStartUp will reduce the inrush current enough to help prevent circuit breaker tripping. They can use a 30-to-50 adapter plus a 15-to-30 adapter. Or just a 15 to 50-amp adapter.

When an RV uses both the Hughes autoformer and the Watchdog surge protector, in what order should they be connected to the power pedestal, the SoftStartUp, and the RV?

A:You should plug the Hughes Autoformer into the pedestal, then the Hughes Watchdog, then SoftStartUp. Finally, plug the RV shore power cord into the SoftStartUp.

If an RV owner puts autoformer and surge protector inside the RV compartment in plug-to-plug order, is it still okay to add SoftStartUp to the chain even in the compartment?

A:Yes, as long as they can install the proper connectors on the wiring inside of the RV compartment. But the SoftStartUp should be the final box in the power line.